With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself. We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs are being met, and we know that we have let you down, and for that, we’re very sorry. Simply download and begin the job application process.Keep in mind that the Sydney template has a color sidebar that appears to be different on the second page in the preview, however once downloaded or printed it should match the sidebar on the first page.Īll our templates are professionally field-tested resume templates that follow the exact ‘resume rules’ employers look for.Our sincerest apologies, Kristen, for the negative experience, that you had with our agent, we realized that it was unmannerly in solving your query, and we completely understand your frustration. The new DOCX download is available for our popular Stockholm and Sydney templates. Your resume will appear the same despite which download option you choose, with the exception of the TXT file. You always have 3 options to download your resume: either as a TXT file (free), PDF, Word Doc, or DOCX file. However, DOCX doesn't support some PDF features, which may be lost in the process, so we suggest sticking with PDF if you're not sure.If you click on the “…” button you get a simple drop down menu that offers you several ways to download your resume: DOCX files allow you to edit styles, sizes, and colors on your device. Check the visual preview above to see what your document will look like after export. You can also download your resume as a DOCX file. DOCX files are saved in our most popular Stockholm and Sydney templates. Additionally, sharing an online link allows you to keep your resume in a premium design theme that is accessible online. If you don't want to upgrade for a premium design theme, exporting a TXT file will allow you to copy and paste your resume content into a simple word processor like Word or Google Docs. We are also pleased that the Docx(Word) export feature is now live for one of our more popular templates, “Going to Dublin.” You can also access the “Share a link option” here as well. Please take note that when you download your resume as a Word document using the Sydney template, the color sidebar on the second page appears to be different than the first, however, once printed it will match. In addition to the DOCX/Word download being ready for our most popular Stockholm template, it is also now fully ready for our Sydney template. You can download a PDF, DOCX, or TXT file of your resume either directly from your Dashboard or from the Resume Editor.In addition to the “Download PDF” button, you can see the “More” dropdown menu as well with options to download as a DOCX or TXT file. Once your resume is ready there are a number of ways you can export your resumes or cover letters to start applying for jobs.
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